Frequently Asked Questions [FAQ]
The EBL Personalized Image Card [PIC] gives EBL Cardholders the opportunity to customize their EBL card with an image of their choice.
Image uploaded must follow EBL PIC Terms & Conditions and EBL PIC Guidelines.
You can apply for your EBL Personalized Image Card online at pic.ebl.com.bd
You can currently apply for EBL Personalized Image Card for EBL VISA and MasterCard Debit Cards. For new to bank debit cards kindly fill up the EBL PIC debit card form, for successful processing of your EBL PIC request.
Not at this moment, the EBL Personalized Image Card facility is currently only available for your personal VISA/MasterCard debit cards.
No, your EBL Personalized Image Card will function the same as your previous EBL debit card you had, now you can put a personal touch to your EBL Debit card.
For new to bank customers, kindly fill out EBL PIC debit card form and submit your image online from "I AM A NEW EBL CARD APPLICANT".
You can apply for your EBL PIC in 3-easy steps.
i) Select your current EBL Card and Upload your image of choice.ii) Preview your EBL Personalized Image Card
iii) Provide your contact details and apply for your EBL Personalized Image Card
For new to bank debit cards kindly fill up the EBL PIC debit card form.
Please note the EBL PIC Fee must be paid in full for successful processing of your requested EBL Personalized Image Card
Your uploaded images must be in JPEG (.jpg) or PNG format.
We recommend a minimum image size of 600 x 600 pixels, and a maximum file size of 10MB (megabytes). Please note, if you use a low resolution photo or zoom in too much, the image on your card may look pixelated upon print.
No, the image uploaded must meet EBL Personalized Image Card Guidelines and should not violate EBL Personalized Image Card Terms and Conditions.
No, your card number will remain the same.
No, cards are personalized individually and only requested cards will be personalized. The other account holder may continue with a standard card, or decide to personalize their card with an image of their choice by applying separately.
No, cards are personalized individually and EBL will only personalize the card that you apply for EBL Personalized Image Card. If you hold multiple debit cards with same payment network and card type than you will be contacted to confirm on card to be personalized.
Yes, you will get the opportunity to see the preview of your card on screen before applying for your EBL Personalized Image Card. You can then choose to proceed, or if you wish to make changes, you can go back and alter the image, or select a completely new image.
We will send you email communications upon successful application of your EBL Personalized Image Card.
Payment of your EBL PIC fees must be ensured for successful processing of your EBL PIC, you will be notified via email upon successful production of your EBL Personalized Image Card.
We will send you email communications upon successful application of your EBL Personalized Image Card.
Image submitted may be declined, in the event your submitted image does not conform to EBL PIC Guidelines or EBL PIC Terms and Conditions. An email notification will be sent with a link to re-submit/ upload another image.
Please ensure full payment of EBL PIC fee online for successful processing of your EBL PIC request.
The EBL Personalized Image Card fee is BDT 999 plus VAT. The card fee and VAT is only payable online, and must be paid for further processing of your EBL PIC request.
You will receive your EBL Personalized Image Card within 5-working days of successful approval of your EBL PIC application to your selected delivery point.
Please ensure full payment of EBL PIC fee online for successful processing of your EBL PIC request.
Your existing debit card will stop functioning upon successful approval and production of your EBL Personalized Image Card. Once your EBL PIC request has been approved and produced you will be notified via email.
Please submit your old EBL debit card for destruction, when collecting your EBL Personalized Image Card from your requested delivery point.
Please submit your old debit card for destruction, when collecting your EBL Personalized Image Card from your preferred delivery point.
Yes you can change the image on your EBL Personalized Image Card as many times you want, the process is the same 3-easy steps as applying for EBL Personalized Image Card for the first time. The EBL Personalized Image Card fee is required to be paid per request.
Yes, simply contact our 24x7 Contact 16230 or +88 02 8332232 and request to close your EBL PIC and issue a standard debit card; standard fees will be applicable
If you lose your EBL card immediately call our Contact Center at 16230 to block your card. You can then order your EBL Personalized Image Card online; EBL PIC fee is applicable per request. If you do not wish to re-apply for an EBL Personalized Image Card, simply request for your card to be replaced by calling out Contact Center; standard fees will be applicable.
The EBL Personalized Image Card is an EMV secured chip debit card and is valid for 5 years from the date of issuance.
You will be sent a standard EBL Card based on your current/savings account type; standard fees will be applicable.
Yes, just apply for an EBL Personalized Image Card as before and a new EBL Personalized Image Card will be delivered to your preferred delivery point; standard fees will be applicable.